If your manager could have asked you about your disposition to endure a dozen mergers would you consider the job opportunity? How about accepting the uncertainty of your job security every time this happens? How if your company becomes one of the 6 largest in the business, but your benefits and compensations are diminish every time there is a new merger?
In reading about Wachovia and Wells Fargo and many other big banks in the nation, that is exactly what happened to their employees! And things are turning to the worst on those issues we discussed in class pertaining to recognition and practices to keep employees happy, I can not believe the lack of consideration for the banking employees. in reading from Best Practices, LLc, now employees are subject to "additional rigorous training" to change their approach from a "Customer Service Rep." to sales in a "take it or there are thousands of job seeking candidates waiting for your job" attitude! The obvious problem is also in the raise, huge jobs turnover with a high level of dissatisfaction and low morale.
Again and again we can read of a change in of approach toward human resources that hurt the industry at the customer-employee level but it seems as a good practice in terms of profits. Just like in the financial fiasco of the century, the banks are still making a lot of money while taxpayer bail their CEOs out with big bonuses but customers are getting lousy service! As a matter of fact, and in this same example of Wells Fargo, these "positions of service" are being considered to be exported to the Philippines and India!
http://www.best-in-class.com/bestp/domrep.nsf/products/managing-service-to-sales-cultural-transformation
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